Can I add on a Cirrus Sheep or a Bacon USB to my SleepPhones Effortless?
Yes! When we ask for the fulfillment information (color, size, etc.) at the end of the campaign, we will have “add-on” items, including the Sheep and the Bacon USB. You can tack those on at that time! Last updated: Thu, Oct 22 2015 3:18 am EDT
What is the difference between RunPhones and SleepPhones?
The difference between RunPhones and SleepPhones is the fabric of the headband. SleepPhones come in a fleece fabric as well as a breeze fabric (think swimsuit material). The RunPhones fabric is a moisture-wicking mesh material. Last updated: Thu, Oct 22 2015 4:01 pm EDT
How long does it take to fully charge the headphones?
Charging time is 3 hours for a fully charged battery and battery will last 10 to 13 hours. There is light that indicates when the charging base is on and the light will blink (green) when it is charging. Last updated: Thu, Oct 22 2015 4:03 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.